Refund Policy

1. Our No-Refund Policy

Once your school account is activated on OurCampusBD, all subscription fees are final and non-refundable. This applies to monthly subscriptions, annual subscriptions, SMS credit purchases, and any add-on services.

2. Why We Do Not Issue Refunds

Every school account incurs real, non-recoverable costs on our end the moment it is provisioned:

• Subdomain & DNS allocation — we register and configure <your-school>.ourcampusbd.com on our infrastructure.
• Cloud storage — we purchase and reserve storage for your student photos, ID cards, attendance data, exam records, and documents.
• Database resources — dedicated capacity is allocated on our managed PostgreSQL cluster for your tenant.
• SMS credits — when purchased, credits are transferred from our SMS gateway balance to your account and cannot be reversed once transferred.
• Payment gateway fees — bKash, Nagad, Rocket, and ShurjoPay charge us non-refundable processing fees on every transaction.
• Setup & onboarding — our team configures your academic calendar, fee structures, user roles, and data migration on your behalf.

Because these costs are incurred upfront and cannot be recovered by us, we cannot issue refunds.

3. Limited Exceptions

We will consider a refund only in the following narrowly-defined cases:

3.1 Duplicate or Erroneous Charges

If our payment gateway accidentally charges your bKash / Nagad / Rocket / card twice for the same invoice, we will refund the duplicate amount. You must report the duplicate charge in writing within 7 (seven) days of the transaction, with the transaction IDs of both charges.

3.2 Service Never Delivered Due to Our Fault

If, due to a verified fault on our side, we are unable to provision your school account after payment and unable to resolve the issue within 14 days, we will refund the subscription fee for the unused period. This does not apply to third-party service failures (bKash outages, SMS gateway downtime, Bangladesh internet disruptions).

3.3 Payment Made in Error Before Account Activation

If you paid for a plan but your account has not yet been provisioned and you notify us within 24 hours of payment, we may refund the amount minus applicable payment gateway fees (which are non-refundable by the gateway).

4. Cancellation

You may cancel your subscription at any time by contacting [email protected]. Cancellation stops future billing but does not refund any amount already paid. Your account will remain active until the end of the billing period you have already paid for.

5. SMS Credits

SMS credits, once purchased and added to your balance, are non-refundable and non-transferable. Unused credits do not expire as long as your subscription remains active, but they cannot be converted to cash or transferred to another school.

6. Data Export on Cancellation

Upon cancellation, you can request a full export of your school data (students, employees, fees, attendance, results) in CSV/JSON format. This data export is provided free of charge within 30 days of cancellation. After 30 days your tenant data is archived and may be permanently deleted after 90 days.

7. Chargebacks

Initiating a chargeback or payment reversal through your bank or payment provider without first contacting us and allowing us to resolve the issue constitutes a violation of this agreement and will result in immediate account suspension and data forfeiture. You are required to attempt resolution via [email protected] before any chargeback.

8. Legal Framework

This refund policy is governed by the Digital Commerce Operation Guidelines 2021 (Ministry of Commerce, Government of the People's Republic of Bangladesh), which permits service providers to set their own refund terms provided those terms are clearly disclosed before purchase.

By completing any payment to OurCampusBD, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety.

9. Disputes & Complaints

If you believe a refund should be issued under one of the limited exceptions above, or you have any complaint, contact us within 7 days of the transaction:

• Email: [email protected]
• Phone: +8801978121827
• WhatsApp: +8801978121827
• Address: Dhaka, Bangladesh

We aim to respond to all refund enquiries within 3 (three) business days.